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Smart onsite care

Keep the customer at the center of your business with optimized field service and project service automation capabilities.



Enable the service economy

Productivity

Allocate mobile resources using optimized routes and skill-based assignments to intelligently balance workload.

Intelligence

Leverage big data, advanced analytics, and IoT to identify risks, proactively resolve issues, and drive continuous service improvement.

Collaboration

Mobile-ready productivity tools empower field and project teams to collaborate with each other and customers on planning, estimation and tracking.

The challenge: improve customer service and reduce cost!

Exceeding customer expectations is your first priority. You stay up at night thinking of new ways to improve service quality and speed. You’ve always had to manage with limited resources, but increasing competition continues to ratchet up the pressure to do more with less – improve productivity, increase asset utilization, control costs. And as the role of field service continues to evolve into a more strategic function, you are now called on to find new revenue opportunities, develop new income streams, and create innovative customer experiences.

World-class service organizations have always had strong leadership, great people, and proven processes, but today that’s not enough. You need powerful tools and technology to drive your field service organization forward and compete.

You might be seeking a solution that:

  • Accelerate customer response times

  • Increase workforce utilization and productivity

  • Create service process efficiencies

  • Drive increased service revenues

  • Reduce costs

  • Improve scheduling quality and reduce follow-up calls

And you’re likely concerned that:

  • Finding a solution that would meet all your requirements is nearly impossible

  • A solution is beyond your budget

  • The time and effort you’d have to dedicate to the implementation is too daunting

  • You’ll push for an investment that fails to meet objectives

  • Your business is constantly changing and the system will continue to drain your budget as you pay to make modifications

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